Cancellation Policy

At PMN Websolutions, we aim to provide reliable and professional technical support for printer and computer-related issues. We understand that circumstances may change, and customers may need to cancel a service or support request.

Cancellation of Services

Customers may request cancellation of a service before the troubleshooting or support session has been completed.

To request a cancellation, please contact our support team at:
Email: support@pmnwebsolutions.com

Please provide your name, registered email address, order or service details, and the reason for cancellation.

Cancellation Before Service

If a cancellation request is received before our support team has started providing the requested service, the service may be cancelled without additional charges.

If payment has already been made, any eligible refund will be processed in accordance with our Refund Policy.

Cancellation After Service Has Started

Once a technician or support representative has started working on your issue, cancellation may not qualify for a refund, depending on the services already provided.

However, we encourage customers to contact us so that we can review the situation and determine whether a refund or partial refund is applicable.

Support Plan Cancellation

For ongoing or multi-year support plans, customers may request cancellation by contacting our support team.

Cancellation eligibility and any applicable refund will depend on the plan purchased, services already provided, and the applicable terms of the service.

No-Fix Policy

If the issue cannot be resolved within the scope of the service, our no-fix, no-charge policy may apply, subject to the applicable service terms and exclusions.

Refunds

Eligible refunds will be processed in accordance with our Refund Policy. Refund requests should be submitted within 30 days of the service date.

Approved refunds are generally processed to the original payment method within 7 business days.

Exceptions

Cancellation or refund requests may not be applicable for:

• Services that have already been fully completed.
• Issues caused by third-party products, internet connectivity, or circumstances outside our scope of service.
• Services purchased through third-party platforms, which may be subject to the third party’s cancellation and refund policies.
• Services where the applicable support or service terms specifically state otherwise.

Contact Us

If you have questions about cancelling a service or support plan, please contact us: